One of the most important parts of making any business successful is having the skills to make the most of your resources. These include your employees, equipment, talent and time! A business that people rely on to keep their home environment comfortable year round has even more responsibilities and a greater demand to deliver quality services and exceptional customer service. Juggling a number of employees, vehicles, equipment, customers and work orders can be difficult at best. Quality repair management software should be at the core of your operation.
Software that is designed specifically for service businesses with technicians that operate in the field will help you take care of work orders, scheduling and dispatching technicians, storing and retrieving customer information, and tracking inventory. Your management system should improve the way you do this and a lot more. CSOne is leading software designed specifically for this purpose. These tips will also help you make the most of your software to ensure you have the most successful business possible.
1. Get a Good Data Backup System – Repair management software will give you the option to run your business without paper. Going paperless is better for the environment and it will save you a lot of time that can be better spent on other things. The only drawback is that you are relying on your storage device to maintain all of your data. Make sure that you have a data backup system that will protect all of your valuable data.
2. Make Your Business Mobile-Friendly – A large number of people use their cell phones and other mobile gadgets to find services like yours. Make sure your website translates well on mobile and is easy-to-use. Include all types of pertinent information so that potential customers can find you and learn what you offer without any hassle.
3. Implement GPS Tracking with Your Repair Management Software – This feature allows you to track each of your technicians in the field so you can determine which one is closest when a new call comes in. This allows you to respond to service calls faster and saves time and money from sending technicians across town when there is a better choice to be made.
4. Include Inventory Management–One of the biggest obstacles to providing quality customer service is the inability to make a repair until the needed part comes in. While it may not be realistic to try and keep all possible parts on hand, there are many basics that you should always have available. Accurate inventory management will let you know when your supplies are low so you never have to disappoint your customers.
5. Never Assume Your Business is Too Small for Big Solutions – Think about the future growth of your business and what you can do now to make it a success. Although the same repair management software that is right for a large corporation may not be right for you, it doesn’t mean that you should ignore the importance of features that will help you build your business now.