Monday 20 September 2021

The Ultimate Guide To Handling Customer Deliveries

Anyone who runs a modern product-selling business will have to implement processes for customer deliveries. Working out the fastest, cheapest, and most reliable ways of doing that is rather difficult. So, we’re giving you a helping hand today by publishing an ultimate guide that should cover all the angles. Of course, you should always perform some in-house research before pushing ahead with any changes. Depending on the nature of your company, it might be appropriate to look at some alternatives.

  • Purchase Automated Order and Label Creation Software

Firstly, there is no point in printing all your orders at the end of the day and paying a team member to write postage labels. While that might have been fine when you only had a few sales each week, you need to look for a better solution now things have improved. Thankfully, there are many software packages that could help. You just need to look for something that will record all your customer details from every order and automatically create the postage labels. That will help you to save a lot of time and money. Productivity will increase, and so will your profits.

  • Group Deliveries in the Same Areas

Some of the software packages available will also help you to group orders from certain areas together. That will make your driver’s lives easier when it comes to making their drops. You should also make sure that packages are loaded onto your vehicles in the right order. The last thing you drivers want to do is spend hours looking through everything in their truck to find a specific item. AliSafe truck access platforms will help to guarantee that nobody suffers an injury when loading your vans or lorries. We know none of you are silly enough to opt for the delivery method used in the image below.

The Ultimate Guide To Handling Customer Deliveries

  • Make Customers Sign for their Delivery

It might sound obvious, but you would not believe the amount of companies that fail to ask their customers to sign for deliveries. That is a big mistake for one main reason. If there is no signature, you cannot prove the packages reached their destination. That means some less than honest people could claim they have not received their items. When that happens, you will have no choice but to offer a refund or send replacements. Asking for a signature will mean you could easily prove in a court that the products were delivered on time.

  • Pay for the Right Insurance Policy

Every business will need lots of different insurance policies. You need to find a new one for your company that covers the items you plan to transit to your customers. There is every chance that a driver might drop something off at the wrong place, or that a product might get damaged during the trip. The right insurance policy will ensure your company never loses a penny if that happens.

Now you know about the best way to handle your customer deliveries, you should be in a better position to get things right. While you might have to make slight adjustments to the processes we’ve just laid out, the basics are all there. Thanks for stopping by. We hope you have learned something new today.