The answer to this question lies in Remarkable Customer Service.
Great customer service isn’t an additional expense of doing business; however, it is rather an investment in your own future achievement. Irrespective of the product or service, big or small, customer support and sales are not two isolated parts of the business. In this case, each sale must accompany complimentary customer service.
How would you feel if you read these words in a product’s description? ‘’Batteries Not Included.’’
Your organization burnt-out heaps of dollars to create a brilliant item, and specialists spent endless hours making and refining it. Moreover, your organization burnt-out extra substantial number of dollars in marketing to get the customer to buy it.
At last, customers buy it and take it home, and now it won’t work since your organization didn’t pay attention to include the main part that is required to make it work. However, that part only costs a couple of bucks and a negligible time. As a result, you end up having disappointed and irate customers.
The equivalent goes with customer service. Therefore, in this case, you need to keep in mind that great customer service should not be considered as the additional expense of the business.
Here, I want to give an example of my uncle. He had a little clothing store in Miami, Florida back in the 1050s. At that time, Miami was a significant entertainment attraction, with the renowned names showing up at key hotels, fundamentally the same as Las Vegas these days.
One night, a young singer, as he was leaving the stage toward the end of the early show, tore his tuxedo coat on a nail coming out of the wall. It was the time when all the clothing stores were closed.
After the incident, the management called the noteworthy stores and their proprietors on the grounds that the singer would not like to go in front of an audience with a torn coat or more terrible, no coat.
At that time, none of the noteworthy clothing store proprietors would leave their homes to cater to the situation. At last, my uncle got the call. Within an hour, my uncle was at the hotel with four tuxedos. Moreover, he did the tailoring and fitting right on time.
As a result, the hotel management, along with the young hotel, was delighted with the final touch. The artist attempted to push a couple of additional hundred-dollars into my uncle’s hand; however, he wouldn’t take the cash, clarifying that he was honored to have the chance to win the business.
However, in this case, the young artist assured me that he could always remember my uncle’s gentleness and would inform his show biz companions regarding my uncle. The artist kept his promise and kept on informing his companions regarding my uncle.
Consequently, my uncle succeeded to climb from a small clothing store to the new heights, and his walls covered with hundreds of photos of the renowned names in the business.
An Example of Intel
Intel, the leading manufacturer of computer chips, and, an incredible organization. Some time ago, the company’s newest chip went through a design flaw that resulted in trouble in just the negligible number of calculations, and just in extremely complex circumstances. As this issue got revealed in the press, individuals who owned computers built with this chip demanded replacements.
As per the expression of Intel’s management, the issue only arises in exceptionally complex calculations in specific circumstances, just on the rarest events. The company stated that they would replace the chip in case customers could prove the case that their chip was defective.
However, it appeared unwise. In case it just turns bad once in a zillion times, why not offer a lifetime guarantee? A large number of clients would never run into that issue. In the event that they had quickly offered the lifetime replacement guarantee, the entirety of the clients would have had a high level of certainty that they would never need to take Intel up on their offer.
At last, Intel offered lifetime replacement – after stressing, annoying and insulting a large number of their clients.
An example of Nordstrom
Nordstrom’s case can educate us all about this situation. The department store is renowned for its customer service. Nordstrom offers amazing service to their customers that individuals make a special effort to shop there.
Company’s representative states that ‘’we do it since we need more business – NOT just in light of the fact that we’re nice guys.” Mr. Nordstrom states, I consistently tell my employees – “don’t spare me ‘MY’ money. In case it helps the client, spend my money. Irrespective of the fact that they commit an error, they won’t be in the event that it helped the client.”
As a result, the company, over a time of numerous years, has built up a corporate culture of service to the client. Any corporate culture, in the event, that it will persevere through effectively, MUST take on a life of its own, besides from the desires of the management. It must be implemented by each worker since THEY each feel that it’s a smart thought.
Irrespective of the fact that you are one individual or the biggest organization, you realize what great customer support is.
Always take some time to listen to your clients’ vocal expressions – and unspoken. They’ll emphasize what they need. Include your own huge common sense. Assure yourself that you will give your clients, service more than their expectations in the event that you will do these couple of straightforward things; as a result, you will start witnessing accomplishments beyond your expectations.
Gacoki Walcot has been an investment advisor for a considerable length of time. He has been consistently featured in numerous different publications around the globe. Whenever he finds time, he likes to write about small business services Ireland, and customer loyalty in the business.